Frameworks
Agentic AI Maturity Model
Most mid-market companies are at level 1 or 2. The jump to level 4 (Agentic) is where real competitive advantage occurs. This framework defines the 5 stages and the path between them.
Level 1: Manual
100% manual processes. Data in Excel, email, and paper. No systematic automation.
- Everything depends on people
- No digital traceability
- Frequent errors from manual process
Level 2: Assisted
Productivity tools (Copilot, ad-hoc ChatGPT). AI as individual assistant, not integrated into processes.
- Informal LLM usage
- No integration with business systems
- Hard to measure ROI
Level 3: Automated
Automated workflows for specific tasks. Point-to-point integrations. Simple agents with human supervision.
- RPA or basic automations
- Integrations between 2–3 systems
- Human reviews results
Level 4: Agentic
Coordinated multi-agent ecosystem. Agents make decisions within defined boundaries. Supervision by exception.
- Multiple agents collaborating
- Autonomous decisions on critical processes
- Human approves exceptions only
Level 5: Self-optimizing
The ecosystem learns and improves itself with each cycle. Business objectives as input, autonomous execution.
- Closed feedback loops
- Continuous improvement without intervention
- Business KPIs as objective function
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